Support

At Two Up Casino, customer support is a top priority. Our support team is available around the clock to help you with account issues, payments, game questions, and more. Whether you’re a new player or a longtime member, prompt and professional assistance is just a click or a call away.

What Our Support Team Can Help With

Our agents are ready to assist across three main areas:

• Deposit and withdrawal assistance, including verification and payment troubleshooting.
• Game navigation and instruction for slots, blackjack, roulette, poker, and live dealer titles.
• General casino guidance, like account settings, promo eligibility, and bonus clarification.

If you want quick answers about game rules or providers, check our games section for guides and provider info. games

How to Reach Us — Multiple Options, Clear Choices

We provide several ways to contact support so you can choose what works best for you.

• Live Chat: Instant help through the site, ideal for urgent questions and troubleshooting.
• Email Support: Send detailed requests or attach documents for account verification.
• Toll-Free Phone Support: Use the phone line for complex or time-sensitive account issues; hours and the number are listed on our contact page.

Live Chat: The Fastest Way to Get Back to Playing

Live chat delivers immediate responses and efficient resolution for most issues. It’s perfect for login problems, quick payment checks, or game-related questions.

Expect near-instant replies during peak hours and quick, step-by-step help for most common problems.

Professional, Trained Support Staff

Our support team undergoes thorough training on product knowledge, payment systems, and compliance standards. Agents are familiar with casino games, bonus terms, and account procedures, and they can provide practical tips to resolve issues faster. They also follow strict protocols when handling verification and sensitive account matters.

Secure, Confidential Communication

We take privacy seriously. All player interactions are treated confidentially, and communications use industry-standard SSL encryption. Payments are processed through PCI DSS-compliant providers, and support staff operate under privacy and confidentiality policies to protect your information.

Use FAQs and Self-Help Tools First

Many common questions are answered in our FAQ section, which can save time if you prefer a self-service option. FAQ We also offer a knowledge base, step-by-step payment guides, and video tutorials to help with deposits, withdrawals, and game rules. For banking questions and supported payment methods, visit our banking page. banking

Share Feedback — Help Us Improve

We welcome feedback about your support experience. Your comments help us refine training, speed up resolution times, and improve support resources. After a chat or call, you might receive a short survey—please take a moment to tell us how we did.

Responsible Support and Compliance

Two Up Casino supports responsible gaming and maintains regulatory compliance across our operations. If you need help setting deposit limits, self-exclusion, or support resources, our team can guide you confidentially. For help and resources related to safe play, please visit our responsible gambling page.

We’re committed to exceptional, around-the-clock support to keep your experience smooth and secure. If you have a question now, start a live chat for the quickest help, or use our contact page to call or email the team.